ContentsChapter OneHow to Write Bnsiness CorrespondenceIntroductionUnit l Writing Concise SentencesUnit 2 Keeping Your Reader's InterestUnit 3 Writing for Easy ReadingUnit 4 Being Natural Courteous, and PersonalUnit 5 The Start and the FinishUnit 6 Planning and Writing Your LetterUnit 7 Format and Structure of Business Correspondence摸底考試自測試題Chapter TwoSpecimen Letters of Business CorrespondenceUnit 1 Contacting the CustomersUnit 2 Status EnquiriesUnit 3 InquiryUnit 4 General View of OfferUnit 5 Firm OfferUnit 6 Non-firm OfferUnit 7 Counter OfferUnit 8 Sales LettersUnit 9 Letters of OrderUnit 10 Acceptance of TermsUnit 11 ShipmentUnit 12 Commodity InspectionUnit 13 PaymentUnit 14 Chartering of ShipsUnit 15 InsuranceUnit 16 Dispute and ClaimUnit 17 Agency and CompensationUnit 18 Joint VentureChapter ThreeMeans of Business CorrespondenceUnit 1 TelegramsUnit 2 TelexesUnit 3 Faxest^T^