CONTENTSIntroductionCHAPTER l Format of A Secretarial Letterl. l Format(1) The Letter-Head(2) The Date(3) The Inside Name and Address(4) The Salutation(5) The Body(6) The Complimentary Closing(7) The Signature and Titlel. 2 Miscellaneous Matters(1) Subject Line(2) Typist's Initials(3) Enclosures(4) Copies(5) indented Letter Style and Block Letter Style(6) Some Special Letter Style(7) EnvelopesNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 2 Appointments, Invitations, and Hospitality2.l The Making of Appointments2.2 Invitations2.3 HospitalityNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 3 Hotels and Travel3.l Lettens to and from Hotels3.2 Ship and plane ReservationsNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 4 Letters for Better Customer Relations4.l Welcoming a New or Potential Customer to the Commimity4.2 Welcoming a New Customer to Your Business4.3 Holiday Greetings4.4 Appreciation for a Good Business Suggestion4.5 Appreciation for a Business Suggestion You Did Not implement4.6 Appreciation for a Favour4.7 Acknowledgement of Receipt of a Letter4.8 Appreciation for a Complimentary Letter about an Employee4.9 Adjustment Made4.l0 Adjustment Denied4.ll Thanks for a Difficult Job Done Well4.12 General Thank-You Letter4.13 Letter of Apology4.14 Anniversary of an Employee4.15 Anniversary of a Finn4.16 Apology for an Employee's Attitude or ActionNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 5 General Letters5.l Letters of Introduction5.2 Letters of Recommendation5.3 Letters of Solicitation for a Good CauseNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 6 Sales Letters6.l General Sales Letters6.2 Sales Letter to an Inactive Customer6.3 Introduction to a Request for a Demonstration or interview6.4 Follow-up after a Demonstration or Interview6.5 A General Morale Builder for Salespeople6.6 Introducing a New Salesperson6.7 Answering a Request for Infonnation6.8 Follow-up Sales Letter6.9 Stay-in-touch Letter6.l0 When a Customer Has Been Promoted or Has Changed Jobs6.l1 When a Customer is llled or Injured6.12 When Thiere Is a Death in a Customer' s Family6.13 When Somethmg Good Happens in a Customer' s Life6.14 When You Read about a CustomerNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 7 Credit and CoUection Letters7.l Credit Inquiry Letter7.2 Granting Credit7.3 Denying Credit7.4 Inviting an Account7.5 Collection Letters7.6 Letter of Credit Delinquency7.7 Apology for a Collection Letter Sent in Error7.8 Collection Letter to an Old CustomerNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 8 Letters for Special Occasions8.l Acceptig an Invitation8.2 Declining an Invitation8.3 Letter of Compliment8.4 Requesting Pemission to Use Copyrighted Material8.5 Letter of Praise to an Outside Firm8.6 Letter to a Public OfficialNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 9 Letters for Better Community Relations9.l Accepting an Invitation9.2 Contribution to a Charitable Cause9.3 Refusing to Contribute to a Charitable Cause9.4 Request for Zoning Modification9.5 Invitation to a ReceptionNew Words and NotesBroadening the Knowledge of Intemational Business AffairaExercisesCHAPTER l0 Letters to Employeesl0.l Welcome to a New Employeel0.2 Congratulations on a Promotionl0.3 Condolence or Sympathyl0.4 Thanks for an Employeel0.5 New Company Directionl0.6 Company Recoganizationl0.7 Increased BenefitsNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER ll Letters to the Mediall.l Correcting Misstatements about Your Companyll.2 Supporting a Positionll.3 Demandmg a RetractionNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 12 Financial Letters12.1 Banking Letters12.2 Credit Bureausl2.3 Financial Institutions12.4 To Creditors or Debtors12.5 InvestmentsNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 13 Letters about Services and Products13.l Asking for Information13.2 Asking for Bids or Estimates13.3 Placing an Order13.4 Rejecting a Bid13.5 Letter of Complaint13.6 Letter of ComplimentNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 14 Telegrams, Telexes and Faxes14.1 Telegrams14.2 Telexes and FaxesNew Words and NotesBroadening the Knowledge of Intemational Business AffairsExercisesCHAPTER 15 Business Letters and Electronic Word Processing15.l Fonnat15.2 Spelling Verification15.3 ' Boilerplate' or Stored Paragraphs15.4 List Processing15.5 Copy Features15.6 Mathematical Featuers15.7 Tables and Colunms15.8 Reports That Repeat Data15.9 File Copies15.10 Diskette Maintenance15.11 Frequent Letters15.12 Improved CornmunicationsNew Words and NotesBroadening the Knowledge of Intemational Business AffairsAPPENDIXESl. NEW BUSlNESSESFonnl.l Proposal to Buy a BusinessFonnl.2 Agreement of Purchase and Sale of Business Assets (With Full Warranties)Forml.3 Agreement of Purchase and Sale of Business Assets (With Limited Warranties)Forml.4 Agreement of Purchase and Sale of SharesForml.5 Partnership AgreementFonnl.6 Joint Venture AgreementForml.7 Partnership Agreement ChecklistForml.8 Distribution AgreementFonnl.9 Conmission Sales AgreementForml.l0 Business Plan Checklist2 SERVlCESForm2.l Engagement of ServicesForm2.2 Engagement of Another' s ServicesForm2.3 Independent Contractor AgreementForm2.4 Authorized ExtrasForn2.5 Change Work Order3. EMPLOYMENTForm3.l Rejecting Employment ApplicationForm3.2 Confiming Employment TermsForm3.3 Employment AgreementForm3.4 Employee Waming NoticeForm3.5 Employee Dismissal NoticeForm3.6 Employee Convenants: Secrecy/Non-CompetitionForm3.7 Employee Convenant: Expense RecoveryForm3.8 Employee Invention Convenant4. BUYlNGForm4.l Invitation to Quote Price of GoodsForm4.2 Demand for Delivery of GoodsForm4.3 Cancellation of Purchase Order for Late DeliveryForm4.4 Rejection of Non-Conforming GoodsForm4.5 Partial Rejection of Non-Confonning GoodsForm4.6 Request for Instruction to Retum Rejected GoodsForm4.7 Conditional Acceptance of Non-Conforming GoodsForm4.8 Election to Retum Goods on ApprovalForm4.9 Conditional Payment for Goods Reserving RightsForm4.l0 Notice of Defective GoodsForrn4.ll Stop Payment of Cheque5 SELLlNGForm5.l Bill of SaleForm5.2 Bill of Sale (Without Warranties)Form5.3 Bill of sale (With Encumbrances)Form5.4 Receipt for GoodsForm5.5 Demand for Particulars of Rejection of GoodsForm5.6 Refusal of Rejection of GoodsForm5.7 Delivery of Substituted GoodsForm5.8 Rejected Goods Retum InstructionsForm5.9 Replacing Rejected GoodsForm5.l0 Inability to Fill Purchase OrderForm5.ll Late Delivery of GoodsForm5.12 Liability Exclusion ClauseForm5.13 Limited Warranty6 COLLECTlONSForm6.l Request for PaymentForm6.2 Second Request for PaymentForm6.3 Final Demand for PaymentForm6.4 Bad Cheque LetterForm6.5 Installment Payment AgreementForm6.6 Receipt for PaymentForm6.7 Collection Instructions to LawyersForm6.8 Notice of Disputed AccountForm6.9 Settlement Offer of Disputed AccountForm6.l0 Agreement to Compromise Disputed Account7 CREDn/DEBlTForm7.l Personal Credit ApplicationForm7.2 Authority to Release Credit InfonnationForm7.3 Demand Promissory NoteForm7.4 Joint and Several Demand Promissory NoteForm7.5 Due Date Promissory NoteForm7.6 Series Form Promissory NoteForm7.7 Periodic Payment Promissory NoteFonn7.8 Demand for Payment on Demand Promissory NoteForm7.9 Payment in Full Demand on Installment Promissory NoteForm7.l0 Installment Payment Demand on Promissory NoteForm7.ll GuaranteeForm7.l2 Demand for Payment on Guarantee8. LEASESForm8.l Commercial LeaseForm8.2 Exercising Option to Renew LeaseForm8.3 Notice of Rent DefaultForm8.4 Notice of Other Lease DefaultForm8.5 Landlord Notice of Tennination of LeaseForm8.6 Tenant Notice of Termination of LeaseForm8.7 Agreement to Cancel LeaseForm8.8 Assignment of LeaseForm8.9 Amendment of LeaseForm8.l0 Commercial Sublease9 ASSlGNMENTForm9.l Assignment with WarrantiesForm9.2 Assignment without WarrantiesForm9.3 Assignment of Money DueForm9.4 Assignment of Real Estate ContractForm9.5 Assignment of ContractForm9.6 Assignment of CopyrightForm9.7 Notice of AssignmentForm9.8 Cheque Endorsementsl0. MlSCELLANEOUSForml0.l Unilateral Release of LiabilityForml0.2 Mutual Release of LiabilityFonnl0.3 Trade Secret Non-Disclosure AgreementFonnl0.4 Declaration of Tmstll ABBREVlATIONS AND COMBlNATlONSListl l. l Some Common Abbreviations and Combinations Used in TelegramsListl l. 2 Country and City Identification CodesListl l. 3 Abbrcviations and simplified words commonly used in telex or fax messages