An Overview of Business Communication
Part One Business Letters
Chapter 1 Parts and Formats of Business Letters
Chapter 2 Sales Letters
Chapter 3 Inquiries
Chapter 4 Reply to Inquiries
Chapter 5 Offers and Counter Proposals
Chapter 6 Orders and Supplies
Chapter 7 Letters Concerning Shipment
Chapter 8 Letters about L／C Payment
Chapter 9 Letters about Debt Collection
Chapter 10 Claim and Adjustment Letters
Part Two Internal Business Communication
Chapter 11 Memos
Chapter 12 Reports
Chapter 13 Meeting Minutes
Part Three Miscellaneous Letters
Chapter 14 Goodwill Letters（Ⅰ）
Chapter 15 Goodwill Letters（Ⅱ）
Chapter 16 Goodwill Letters（Ⅲ）
Chapter 17 Application Letters
Chapter 18 Resume
Chapter 19 Recommendations
Chapter 20 Hiring Letters
Chapter 21 Resignations and Replies
Chapter 22 Appointments and Reservations
Chapter 23 Faxes
Chapter 24 Emails
Bibliography