二.訂單

客人詢問最小單數量

35.What's minimum quantity of an order of your goods?

詢問訂貨數量

36.How many do you intend to order?

37.Would you give me an idea how much you wish to order from us?

38.When can we expect your confirmation of the order?

39.As our backlogs are increasing, please hasten the order.

40.Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?

41.We regret that the goods you inquire about are not available.

客人回答訂單數量

42.The size of our order depends greatly on the prices.

43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.

44.If you reduce your price by 5, we are going to order 1000sets.

45.Considering the long-standing business relationship between us, we accept it.

46.This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.

47.We have decided to place an order for your electronic weighing scale.

48.I'd like to order 600 sets.

49.We can't execute orders at your limits.

感謝下單

50.Generally speaking, we can supply form stock.

51.I want to tell you how much I appreciate your order.

52.Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.

53.Thank you very much for your order.

三.交貨

客人詢問交貨期

54.What about our request for the early delivery of the goods?

55.What is the earliest time when you can make delivery?

56.How long does it usually take you to make delivery?

57.When will you deliver the products to us?

58.When will the goods reach our port?

59.What about the method of delivery?

60.Will it possible for you to ship the goods before early October?

答復交貨期

61.I think we can meet your requirement.

62.I ‘m sorry. We can't advance the time of delivery.

63.I'm very sorry for the delay in delivery and the inconvenience it must have caused you.

64.We can assure you that the shipment will be made not later than the fist half of May.

65.We will get the goods dispatched within the stipulated time.

66.The earliest delivery we can make is at the end of September.

客人要求提早交貨

67.You may know that time of delivery is a matter of great important.

68.You know that time of delivery if very important to us. I hope you can give our request your special consideration.

69.Let's discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.

70.The interval is too long. Could we expect an earlier shipment within three months?

穩住客人

71.We shall effect shipment as soon as the goods are ready

72.We will speed up the production in order to ship your order in time.

73.If you desire earlier delivery, we can only make a partial shipment.

74.But you'd better ship the goods entirely.

75.We'll try our best. The earliest delivery we can make is in May, but I can assure you that we'll do our best to advance the shipment.

76.I'm afraid not. As you know, our manufacturers are full and we have a lot of order to fill.

77.I'll find out with our home office. We'll do our best to advance the time of delivery.

78.Thank you very much for your cooperation.

79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.

四.簽單

簽單前建議

1.Before the formal contract is drawn up we'd like to restate the main points of the agreement.

2.We can get the contract finalized now.

3.Could you repeat the terms we've settled?

4.It is very important for us to abide by contracts and keep good faith.

5.Have you any questions as regards to the contract?

6.I'd like to hear your ideas about the problem.

7.I think it is better to have a good understanding of all clauses before signing a contract.

8.Do you have any comment to make about this clause?

9.Do you think the contract contains basically all we have agreed on during negotiations?

10.Everything has been arranged well. I hope the signing of the contract will go smoothly.

11.These are two originals of the contract we prepared.

詢問簽單

12.When shall we sign the contract?

13.Mr. Brown, do you think it is time to sign the contract?

14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?

15.Shall we sign the contract now?

16.Just sign there on the bottom.

17.The contract is ready, would you mind reading it through?

18.We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.

簽單后祝語

19.I'm very pleased that we have come to an agreement at last.

20.Let's congratulate ourselves for the successful contract.

五.付款方式

客人詢問付款方式

1.Shall we discuss the terms of payment?

2.What is your regular practice about terms of payment?

3.What are your terms of payment?

4.How are we going to arrange payment?

回復詢問付款方式

5.We'd like you to pay us by L/C.

6.We always require L/C for our exports and we pay by L/C for our imports as well.

7.We insist on full payment.

8.We ask for a 30 percent down payment.

9.We expect payment in advance on first orders.

客人建議付款方式

10.We hope you will accept D/P payments terms.

http://11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.

12.Payment by L/C is the safest method, but rather complicated.

禮貌拒絕客人

13.'m sorry. We can't accept D/P or D/A. We insist on payment by L/C.

14.I'm afraid we must insist on our usual payment terms.

15."Payment by installments" is not the usual practice in world trade.

16.It is difficult for us to accept your suggestion

接受客人付款方式

http://17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.

18. have no alternative but to accept your terms of payment.

信用證要求及貨幣

19.When should we open the L/C?

20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.

21.How long should our L/C be valid?

22.The L/C should be valid 30 days after the date of shipment.

23.Could you tell me what documents you'll provide?

24.Together with the draft, we'll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.

http://25.In what currency will payment by made?

26.We usually do business in U.S.dollars as world prices are often dollars based.

六.保險

客人詢問保險

1.As for the insurance, I have quite a lot of things which I am still not clear about.

2.May I ask you a few questions about insurance?

3.What do your insurance clauses cover?

4.I wonder if the insurance company holds the responsibility for the loss.

5.Have you taken our insurance for us on these goods?

6.Can you tell me the difference between WPA and FPA?

7.What risks are you usually covered against?

8.Is war risk to be covered?

9.I'd like to have the insurance of the goods covered at 110% of the invoice amount.

Nice to meet you . I’ve heard a lot about you. 很高興認識你，久仰大名。-

We offer you our best prices， at which we have done a lot business with other customers.我們向你們報最優惠價，按此價我們已與其他客戶做了大批生意。-

Will you please tell us the specifications， quantity and packing you want， so that we can work out the offer ASAP. 請告訴我們貴方對規格、數量及包裝的要求，以便我方盡快制定出報價。This is the pricelist， but it serves as a guide line only. Is there anything you are particularly interested in. 這是價格表，但只供參考。是否有你特別感興趣的商品?-

Do you have specific request for packing? Here are the samples of packing available now， you may have a look. 你們對包裝有什么特別要求嗎?這是我們目前用的包裝樣品，你可以看下。-

-

How do I pronounce your name? 你的名字怎么讀?-

-How do I address you? 如何稱呼您?-

-It’s going to be the pride of our company. 這將是本公司的榮幸。-

I’m sorry to disturb you. 對不起打擾你一下。-

-Excuse me a moment. 對不起，失陪一下。-

-Excuse me. I’ll be right back. 對不起，我馬上回來-

-我們的產品質量與其他生產商一樣的好，而我們的價格卻不象他們的那樣高。哎，你對哪個產品感興趣?You can rest assured. 你可以放心。-

We are always improving our design and patterns to confirm to the world market.我們一直在提高我們產品的設計水平，以滿足世界市場的要求。-

This new product is to the taste of European market. 這種新產品歐洲很受歡迎。-

I think it will also find a good market in your market.我認為它會在你國市場上暢銷。-

Fine quality as well as low price will help push the sales of your products.優良的質量和較低的價格有助于推產品。-

What line of business are you in? 你做那一行? Let me introduce you to Mr. Li， general manager of our company.讓我介紹你認識，這是我們的總經理，李先生。-

-It’s an honor to meet. 很榮幸認識你。-

-Keep in touch. 保持聯系。 Thank you for coming. 謝謝你的光臨。-

-Don’t mention it. 別客氣-

-Excuse me for interrupting you. 請原諒我打擾你。-

-What about the price? 對價格有何看法?-

What do you think of the payment terms? 對支付條件有何看法?-

-How do you feel like the quality of our products? 你覺得我們產品的質量怎么樣?-

While we appreciate your cooperation， we regret to say that we can’t reduce our price any further.雖然我們感謝貴方的合作，但是很抱慊，我們不能再減價了。-

Reliability is our strong point. 可靠性正是我們產品的優點。-

We are satisfied with the quality of your samples， so the business depends entirely on your price. 我們對樣品的質量很滿意，因此交易的成敗就取決于你們的價格了。-

To a certain extent，our price depends on how large your order is.在某種程度上，我們的價格就得看你們的 定單 有多大。-

This product is now in great demand and we have on hand many enquiries from other countries.這種產品現在需求量很大，我們手頭上來自其他國家的很多 詢盤 。-

Heavy enquiries witness the quality of our products. 大量 詢盤 證明我們的產品質量過硬

We regret that the goods you inquire about are not available. 很遺憾，你們所詢貨物目前無貨。-

My offer was based on reasonable profit， not on wild speculations.我的報價以合理利潤為依據，不是漫天要價。-

Moreover， we’ve kept the price close to the costs of production.再說，這已經把價格壓到生產費用的邊緣了。-

Could you tell me which kind of payment terms you’ll choose? 能否告知你們將采用那種付款方式?-

Would you accept delivery spread over a period of time? 不知你們能不能接受在一段時間內分批交貨?-

Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer? 謝謝你詢價。為了便于我方提出報價，能否請你談談你方需求數量?-

Here are our FOB price. All the prices in the lists are subject to our final confirmation.-

這是我們的 FOB 價格單。單上所有價格以我方最后確認為準。-

In general， our prices are given on a FOB basis. 通常我們的報價都是FOB價。-

Our prices compare most favorably with quotations you can get from other manufacturers. You’ll see that from our price sheet. The prices are subject to our confirmation， naturally.我們的價格比其他制造商開價優惠得多。這一點你可以從我們的價格單看到，所有價格當然要經我方確認后方有效。-

I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive.不知道您認為我們的規格是否符合你的要求?我敢肯定我們的價格是非常有競爭力的-

What about having a look at sample first? 先看一看產品吧?-

-What about placing a trial order? 何不先試訂貨?-

-The quality of ours is as good as that of many other suppliers， while our prices are not high as theirs.By the way， which items are you interested in?-

附：-

E組(發貨)-

EXW 工廠交貨-

F組(主要運費未付)-

FCA 貨交承運人-

FAS 船邊交貨-

FOB船上交貨-

C組(主要運費已付)-

CFR 成本加運費-

CIF 成本、保險費加運費付至-

CPT 運費付至 CIP 運費、保險費付至-

D組(到達)-

DAF 邊境交貨-

DES 目的港船上交貨-

DEQ 目的港碼頭交貨-

DDU 未完稅交貨-

DDP 完稅后交貨-