通常我發現很多客戶發過來的詢盤,當然我也及時的給予回復和相應的報價,可是報價后就一直沒有客戶的反應,也沒有見有訂單.像這種情況應該如何處理呢?應該寫什么內容的郵件去給客戶以進一步跟進呢?應該在回復報價后幾天內發送郵件比較合適呢?
下面是三種回復形式：
樣式1：
Dear Hugo Chu,
How are you ?Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10 ,and as requested was expressed you 3 catalogues for our refrigeration goods .We hope they will reach you in bue course and will help you in making your selection .
Wish we will promtoe business as well as friendship!
Best wishes !
Aaron
樣式2：
我覺得先寫郵件問清情況,
簡單的詢問,如HAVE YOU RECEIVED MY P/I,
IS THERE ANY QUESTION OR PROBLEM WITH YOU?
再問何時開L/C或匯訂金過來..
如客戶沒回復,,
那你應該(很有必要)打個電話過去問清情況,,
是價格問題,市場臨時發生改變?客戶是中間商,還在等最終客戶的確認?還是其它問題?
然后根據情況做一些措施看能否挽回這一張訂單..
樣式3：
Dear Sir,
Good morning! Hope you have got a wonderful weekend!
For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.Looking forward to your prompt response,Thanks and best regards,Yours FaithfullyIf still no any response, you can write another one about one or two month later:Dear Sir,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regards