第一：詢盤回復(fù)架構(gòu)一般分為以下幾個(gè)部分：

一：未付款詢盤回復(fù)：這一環(huán)節(jié)是一個(gè)賣家第一次接觸買家，有幾個(gè)注意事項(xiàng)和大家分享一下：
第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)查看庫(kù)存?zhèn)湄洠M快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)：
Dear Tracey,
we see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size…Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks


Best Regards

二：已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個(gè)不錯(cuò)的例子：

Dear Didi,
I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks
waiting hear from you soon.


Best Regards
三：發(fā)貨后的回復(fù)，從貨物離開中國(guó)海關(guān)至買家收到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過(guò)程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買家不再急切詢問(wèn)。下面是一個(gè)不錯(cuò)的例子：
1.Dear David，
The item you order is already sent it out and the tracking number is EA935185185CN
The mail status is as follows:
20071130 21:43:12
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You will get it soon. Thanks for your support and understanding.

2. UNITED STATES OF AMERICA USSFOA
Handed over to Customs
this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks

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