Unit 1 Fundamentals of Writing English Business Letters

nUnit 2 Establishing Business Relations

nUnit 3 Enquiries and Replies

nUnit 4 Quotations and Offers

nUnit 5 Orders, Acceptances and Rejections

nUnit 6 Sales Confirmation and Purchase Contract

nUnit 7 Terms of Payment

nUnit 8 Transport and Insurance

nUnit 9 Complaint, Claim and Settlement

nUnit 10 Electronic Commerce and E-mail

nUnit 11 Agency

nUnit 12 Letter of Intent, Agreements and Contracts

nUnit 13 Invitation for Bids, Bidding, Notice of Award and Advertisements